HM Voice Portal - Special Offer
5 Free Recordings - Valid Until 31-12-2022
Professional greetings, out of hours prompts and on-hold audio.
Subscribe to our Entry level package at £9.95pm, or Active package at £16.50pm for 12 months, and get 5 FREE voice recordings from our real voice artists.
These are normally charged at £30/35 each so a great time to get your IVR or seasonal messages updated.
First Impressions count!
What do your callers hear when being transferred or when they’re placed on hold?
Callers listen to recordings for about 20% of the call duration and 60% of callers will hang up if faced with a poor waiting experience. Over 30% won’t call you back!
Provide great customer experiences, inform callers and upsell your products and services.
The HM Voice Prompts Portal turns time callers spend waiting into a powerful marketing opportunity that you can use to drive sales, improve CX and reduce caller abandonment.
Self Serve or We can Do it For You
Our HM Voices portal is designed to be self service. Log in and create your own voicemail messages, voice prompts, IVR recordings, music on hold and comfort messaging using your own text or take inspiration from templates.
Choose music from our ever expanding library to fit in with your brand. The portal comes with numerous video tutorials and how to’s – to guide you through the features
Too busy or don’t have the inclination to do it yourself? No problem.
We offer support plans for various services including HM voices account, so we can help you manage it, or tell us what you need and we can take care of it all for you.
Whenever you need seasonal ad’s. voice prompts, music on hold, comfort messaging just let us know and we can sort it out, and even help you upload your files if you need us to.
Please get in touch for more information
Bespoke prompts, messages & Hold Music for Phone Systems
The HM Voice portal helps you create bespoke prompts and on-hold music and messages.
You get the flexibility to record with real voice artists or text to speech characters for instant prompts and messages.
Simply select from a library of ready-made, industry specific, professionally scripted messages, or create your own.
With the HM Voice portal easy to use portal you can combine your on-hold marketing and comfort messages with a variety of licence-free music tracks to download instantly, giving your callers a superior experience.
Our recordings are compatible with most types of on premise and hosted voice solutions including the ones named opposite…
features & Benefits
Welcome callers with on-brand auto attendants, out of hours and voicemail prompts
Reduce caller abandonment with truly empathetic comfort messages in queues
Upsell and delight callers with your bespoke marketing messages
Choose from 300+ professional voice artists and text to speech characters
Have text-to-speech prompts and messages instantly, and have them automatically replaced with professionally recordings in 2 working days
Library of ready-made professional marketing & comfort messages to use straight away
Play relevant messages, by playing different messages and music compilations in your on-hold and caller queues.
Our portal enables you to apply your brand identity to every caller, taking advantage of callers’ in-queue and on-hold time and turning it into a marketing opportunity for your business!
Contact us today to receive your free user logon
Download Options Pricing
Audio file downloads are able to be uploaded to most modern phone systems. Our portal allows you to download in a variety of industry standard formats suitable for almost all types of phone system.
|HM Voices (Download Options) – Music On Hold & IVR Portal||Pay Go||Entry |
(See Special Offer)
(See Special Offer)
|Price Per Month||Free||£9.95 pm||£16.50 pm||£130.00 pm|
|Contract Length||No Contract||Min Term 12 Month||Min Term 12 Month||Min Term 12 Month|
|No of Compilations||1||2||5||Unlimited|
|No of Queues||N/A||N/A||N/A||N/A|
|Compilation Downloads||£99 each||2 Included||5 Included||Unlimited|
|Real Voice Recordings (up to 50 words)||£40 each||£35 each normally (+5 Included on special offer)||£30 each normally|
(+5 Included on special offer)
|Text To Speech Recordings||–||Yes||Yes||Yes|
|Licence Free Music Playlists||Yes||Yes||Yes||Yes|
|Comfort Message Library||Yes||Yes||Yes||Yes|
|Marketing Message Library||–||–||Yes||Yes|
|In Queue & On Hold Message Scheduling||–||–||–||–|
|Schedule Christmas Music||–||–||–||–|
|Daily News & On This Day Feature (Stream Only)||–||–||–||–|
|Create Your Own Music Playlist||–||–||–||–|
|Upload Your Own Recorded Messages||–||–||–||Yes|
|Personalised Music & Messages||–||–||–||–|
|Audio Marketing Consultancy||–||–||–||–|
Our business is built on customer service, and we want to provide recordings you and your customers will love. If you are not entirely happy with the recording, simply let us know within 2 weeks, and we’ll re-record … for free.
It can be costly and time-consuming if your chosen voice artist is no longer available. To protect you, if any voice artist is no longer available, we can re-record everything, free of charge, with a new voice (T&Cs apply). With HM Voices you can be assured of voice consistency on your telephone system…forever!
frequently asked questions
Once you get portal access you will see tutorial videos in the top right hand side of the screen. If you need further help just ask.
Subscribing customers get access to “How To videos” and contact details for our support team on our Help Page: https://hm-network.pv-site.com/General/Support/Index If you simply want us to create and deliver your prompts and audio files we can do this too. Please ask for more info.
Yes, a customer can ‘upload’ a track into the system (subject to confirming they have the legal rights to do so). This uploaded track will only be accessible to that customer. Note the cost of music performance licences payable to PRS/PPL (or any other music performing rights society) can be very substantial which is why very few companies use licenced music for their on-hold productions.
Some new tracks are added to each playlist once a quarter to keep the experience fresh for your callers.
Our Voice Artists only licence the recordings for use on your telephony platforms. If you require a recording that’s to be used on other platforms (e.g. Video) please use the contact details on the help page to get in touch.
This depends on your package. The Basic package has a service level of 5 English working days. Other packages have a 2 English working day SLA.
- These are available if we have a voice artist who speaks that pair of languages fluently. When requesting a bespoke message, you will see in the Voice Artist notes field if they offer bilingual recordings. You will need to provide the script in the correct languages (i.e. we don’t yet offer translations).
- The platform is located on AWS which is such a good internet connection that no QoS issues should arise at our end. However, the platform has QoS monitoring which will raise an alarm to our engineering team should QoS issues arise.
Our platform is architected to be highly resilient. It has a global default music playlist locally loaded, which will play in the absence of connection to other servers in the architecture.