HM Support

Standard and enhanced customer support options available.

Here When You Need Us

We appreciate that telecoms, WiFi, network infrastructure and IT might not be everyone’s cup of tea. Do you really want the headache of dealing with issues if they arise, or would you like someone else to take away those pains?  

You can contact service providers yourself, however they may not understand your specific situation or on site setup. Is having to throw a six to get started, being on hold for hours or trying explain what has gone wrong really the best use of your time? HM work with and understand our clients. We offer a range of standard and support options covering:

Internet connectivity – Network Infrastructure – WiFi – Telephone Systems – Billing & more…

We provide free basic support for our customers. By emailing support@hm-network.com or pressing the button below this will automatically raise a ticket, and a member of the team will get back to you within our standard 48 hour SLA., don’t worry, our leased line customers are automatically escalated and issues acted on straight away.

If you require a more urgent response, please get in touch. We have various levels of enhanced support as noted below.

How can we help?

Assistance

Having a support plan is similar to having breakdown cover or roadside assistance for your car. If you break down you may not be able to continue on your journey until the problem is resolved: 

IT, Telephony & Network support is very similar.

If your business connectivity is mission critical what would downtime actually cost you? Frustration? Lost Productivity? Poor Customer Experience? Financial Loss?

Using our proactive monitoring and support services, we can diagnose and address problems quickly should anything occur

Tech Pain Relief

 Having a company that knows your systems and infrastructure and who can help diagnose problems in a more timely manner, and often remotely which can mean less cost, less pain and less downtime if things do go wrong. 

We can provide various levels of cover from standard business hours to 24/365 hr cover if that is what you need.

In addition we offer consultation services. With network optimisation and preventative measures we can help you work smarter and reduce risk of problems arising in the first place.

 

Enhanced SupporT

Ad-Hoc Support

If you need support for an immediate issue or a project, we can provide ad hoc support based on time a related charges basis (min 1 hour).

Remote support during normal business hours 9-5 Monday to Friday charged at £87 p/hr +VAT. Out of hours, weekends, bank holidays £130 p/h + VAT. On site ad-hoc support may incur an additional call out fee + time and distance related charges. 

Please contact us for further details.

Bespoke Plans

Every business is different. We can offer a range of annual or ticket based plans determined by the level of support you need, what for, and when you need it. We can tailor a plan or retainer that is right for your business.

Need a chat? 

Assess & Prevent

Substandard cabling and equipment can cause all sorts of network issues. Having a professionally installed, well documented and proactively monitored network can save an awful lot of time should anything ever go wrong. Factoring in resilience is always wise too. Ask about our network assessment and preventative maintenance services.

GET IN TOUCH

Call (Office Hours)

0333 344 4190

Book Consultation

Email Support