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When Rodents Bite: How to Deal with Fibre Connection Damage

Fibre optic internet connections are known for their speed and reliability, but they’re not immune to the pesky mischief of rodents. Whether it’s mice, rats, or squirrels, these critters can sometimes see fibre optic cables as an inviting snack or a convenient chew toy, leading to frustrating connectivity issues. If you find yourself facing this problem, don’t panic! Here are some steps you can take to address and prevent further damage:

  1. Assess the Damage: The first step is to determine the extent of the damage. If your internet connection suddenly drops or becomes intermittent, rodents could be the culprit. Look for any visible signs of gnawing or frayed cables near entry points into your home or office.
  2. Contact Your Internet Service Provider (ISP): Once you’ve identified the damage, reach out to your ISP immediately. They will likely dispatch a technician to assess the situation and repair the cables. Be sure to provide them with as much information as possible about the location and nature of the damage.
  3. Rodent-proofing Measures: While waiting for repairs, take proactive steps to prevent future incidents. Seal any gaps or openings in your home or building that rodents could use to gain access to the fibre optic cables. Consider installing rodent-proof conduits or covers to protect vulnerable areas.
  4. Deterrents and Traps: Utilise rodent deterrents and traps to discourage unwanted visitors. Natural deterrents like peppermint oil or predator urine can help keep rodents at bay, while traps can capture them humanely for relocation.
  5. Regular Inspections: Make it a habit to inspect your fibre optic cables regularly for any signs of damage or rodent activity. Early detection can prevent minor issues from escalating into major connectivity problems.
  6. Professional Assistance: If you’re dealing with a persistent rodent problem, consider hiring a professional pest control service. They can help identify entry points, implement effective rodent control measures, and provide ongoing monitoring to ensure your fibre optic cables remain safe.


Rodent damage to fibre optic connections can be a nuisance, but with prompt action and preventive measures, you can minimise downtime and keep your internet running smoothly. By assessing the damage, contacting your ISP, implementing rodent-proofing measures, and seeking professional assistance when needed, you can protect your fibre optic cables from furry intruders and enjoy uninterrupted connectivity.

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