Are you getting the most out of your BT Cloud Voice Adoption Platform?
ucSKILLS
ucSKILLS is there to help customers get the most out of Cloud Voice…but are you getting the most out of ucSKILLS? The training platform holds a vast wealth of evergreen, eLearning content that covers all the features and functionality of the Cloud Voice phone system, but it really comes into its own when used across a business.
Create users
By creating users, you can give everyone 24/7 access to the platform so they can view relevant content and book Guru sessions with experts for the answers to their Cloud Voice questions.
Assign Content
You can assign courses to your users based on their specific requirements. No need for floor-walking when new users come on board, or when your existing users need help.
Monitor progress
Check how users are getting on with the courses and content that has been assigned to them – and give them a nudge if they need it.
Reporting
Keep on top of your users’ adoption journey with adherence reporting and real time management information.
ucSKILLS
Click on the “Getting Started” module to find the details on each of the above topics on your ucSKILLS platform.
Don’t forget – if you need a little more help than the videos provide, and would like to talk through the answers to your Cloud Voice questions, you can book as many 20 minute 1-to-1 Guru Sessions as you need…it’s all in ucSKILLS!
Want to know more? Contact HM Network to arrange a demo.