Voice, Telephony, UCaaS & CCaaS
The way we communicate has changed. With our range of UCaaS services you can communicate with customer suppliers in more ways than just voice. Unified Communications & Contact Centre solutions can bring various elements together.
SOME OF OUR PLATFORMS
Voice Communications & Much More!
Speaking to someone helps build and strengthen relationships, communications platforms nowadays are more than just voice, They can incorporate video conferencing, shared work space, chat and much more.
We can help you migrate from ISDN to cloud telephony, implement agile working, supply multi carrier mobiles, provide detailed call analytics, voice recording solutions and more. Multiple platforms available to suit all use cases.
Cloud & Hosted Voice
Harness the power and flexibility of a cloud based telephone system. Route calls to the right people whether working remotely or in the office. We have a range of solutions using desk phones, conference units, smart device apps and also applications for Windows and Mac OS computers.
See a true reflection of your business call activity with Call Analytics. Real time and historic reporting, for single and multi site organisations. Access multi level reporting based on users, sites, department, cost centres and more. Get the bigger picture.
Improve Caller Experience
Improve your caller experience and let customers know you care. Create bespoke professional auto attendant and IVR prompts, comfort messaging, music on hold via our easy to use portal. Choose from system generated recordings or professional voice over artists available in over 50 languages.
Call recording can help in many ways including staff training, regulatory compliance and issue resolution. We have solutions for all types of business and telephony types from mobile workers, analogue lines, ISDN, SIP, on premise PBX and hosted voice too.
Get the most out of your new phone system. Make your telephony work smarter. Training options available on your premises, live training via webcast, and also through on demand video modules for your team to access any time.
PSTN & ISDN Lines
These traditional analogue and digital lines are due to be switched off from 2025, however we can still provide them in certain situations. Confused about lines? Talk to us to discuss your options.
SIP trunks are the modern equivalent of ISDN lines. Connect to an on site IP ready system, or give a new functionality to an older system without needing to replace your existing handsets.
The latest IOS and Android devices. Voice & data plans from all the major carriers. One handset to a whole fleet. Solo tariffs to sharer plans. One bill for multiple networks available too. We can discuss the right options for you.
We can help with hardware assembly and configuration of handsets. Project managed deployment available for more complex orders plus structured cabling, data points, comms racks, Wi-Fi and full AV installation services too.