BTnet with 100% uptime SLA

Your digital strategy needs to be built on solid foundations. BTnet provides dedicated fast and reliable internet access.

 

"We’d definitely recommend HM Network for their support which is just as important as the service itself. HM Network is our comfort blanket. The support we receive is nothing short of exceptional"
Moulsford 500
IT Manager
Moulsford Prep School - Oxford

Mission Critical Connectivity

Trusted by thousands

BTnet is trusted by organisations across the UK including broadcasters, councils, businesses, schools, colleges and universities.

Internet you can rely on

Always on, resilient, rock solid internet connectivity from 10Mbps to 10Gbps for businesses who cannot afford downtime.

Helping you do more

HM Network provide solutions to help you do more. We help IT managers and business owners sleep better at night knowing they are in good hands..

HM Network have worked in the BT partner channel for over 14 years providing hundreds of BTnet connections. Whether you are looking for a brand new service or taking advantage of an upgrade, we have dedicated resources including a service management team.

As an authorised partner of BT we are committed to help customers get mission critical connectivity they can rely on: Dedicated internet, point to point, wide area network, future proofed cloud telephony and much more. 

Please get in touch to see how we can help you.

Ultra reliable internet connectivity

Technology is changing at an ever increasing rate. More applications are being hosted in the cloud and content is becoming more immersive which demands bandwidth. With wires only, Cisco and Meraki routers available, and a range of resilience options, with BTnet we have got you covered.

The UK’s No.1 leased line internet service

With more and more cloud-based activities, apps and solutions, it’s easy to see why a standard internet connection may not be enough. If your business needs speed, performance and reliability that go way beyond broadband capabilities… you should look at BTnet.

It’s the UK’s number one leased line internet service (as ranked by Netcraft since 2009) giving you access to BT’s unrivalled network. The largest network in the UK, with the widest coverage of any end-to-end provider.

Netcraft Rosette

24/7 guaranteed bandwidth that you won’t share

BTnet is a dedicated internet connection, so your school or college won’t share it with anyone else. That means 24/7 guaranteed bandwidth, unlimited data usage, and no restrictions.

We’re committed to reliability. BTnet is backed by BT’s market leading Service Level Agreement (SLA), including 100% target availability. BTnet offers nothing less than ultimate reliability with scorching speeds.

Choose BTnet for super reliable, lightning fast internet connectivity pretty much anywhere in the UK.

BTnet.
Rediculously reliable.

Benefits of BTnet Internet

Scorching upload and download speeds for every site, user and department.

Lots of people online at the same time? Go for it. Whether you’re holding virtual meetings with video calls, sending
hefty files, or using cloud apps, BTnet can handle it. 

Whilst the restrictions of broadband mean limited upload speeds, there’s none of that with BTnet. You get the exact same speed for both upload and download. And because it’s unlimited, you can use it as much as you like.

Dedicated to your organisation

It’s an internet connection that’s exclusively dedicated to your use. Unlike broadband, you won’t share your BTnet connection, or speed with other homes or businesses. It’s yours and yours alone, so it offers reliability you can count on. Even during the busiest periods of the day.

Pay for the capacity you need, with room to change in future

We’ve got the perfect connection for every use case. Select a 1Gbps or 10Gbps connection, then choose a wide range of speeds within that circuit to perfectly match your needs. That’s all you pay for. No wastage. If you need more speed in the future, you’ve got room to change.

Flexible bandwidth can save you money

Changing your internet speed within
the capacity of your circuit is quick and easy. We call this ‘flexing’. If you have seasonal change where you need more bandwidth you could flex up, and flex down again when you don’t need it – please ask for more details. 

Service you can trust with UK-based 24/7 support

BTnet is backed up by a market-leading 100% target availability SLA. In the rare event that something does go wrong, BT will give you money back service credits to say sorry.  The UK-based support team is here for you 24/7 – and BT aim to get you back up and running within five hours.

Premium Grade Connectivity

If your business relies on the internet can you afford to cut corners? What would downtime cost you in lost productivity, lost revenue or damaged reputation. BTnet is the flagship internet connection chosen by those who simply cannot afford downtime.

An optional second line for extra peace of mind

Where downtime is not an options, you can avoid disruptions with a secondary resilient circuit. 

The BTnet Resilience Brochure PDF explains the different options available: Backup, Failover, or Load Balancing

Thinking of changing your phones?
We can help here too.

Frequently Asked Questions

Not everyone likes dealing direct with BT, Global Services, BT Corporate or BT Local Business, so partners like HM Network provide an alternate route into BT. We are an independent authorised partner of BT and have been working in and with BT for well over a decade.

It is a misconception that buying BT services through a partner costs more than other BT channels. This is not necessarily the case. In addition we can often add additional value and other areas of expertise. We can provide our customers with access to our independent circuit health and bandwidth monitoring tools they know service is performing as it should around the clock. We can help claim service credits on the next bill if SLA’s are not met. 

We also provide additional levels of support. Our customers get a single point of contact and a service that has been likened to comfort blanket. You get human beings you can speak to and will not get lost in a call centre.

From installations, billing, faults, help and advice… we are here for you when you need us.

HM Network have the back up of a global communications provider, with strong ties with all departments. Whether our client is a startup, SME, education, public sector or international corporation, at HM Network we treat everyone equally. We work for, and with, our customers.

It is also worth noting that we do not just work in telecoms.  We are the hub of a network of specialist partners and services which means we can offer additional value and services not necessarily in BT’s own portfolio including IT, cyber security, physical security, data privacy, hardware recycling, installations and much more.

If ever you need to speak to BT we can take care of things for you so that you can concentrate on running your business.

A BTnet service is  1:1 uncontended end to end. You do not share bandwidth with anyone so no matter what time of the say speed should not fluctuate. If there is a fault (which is extremely rare) BT aim to have it resolved in 5 hours. You get a 100% uptime SLA backed by a money back Service Level Guarantee from the first minute of downtime. And  because it is symmetrical you get the same speed up and down. 

Our most popular dedicated connection service is backed up by a market-leading 100 per cent availability Service Level Agreement (SLA). We’re confident it won’t let you down. But in the rare event that something does go wrong, the UK-based support team is there for you 24/7. And we’ll do everything we can to get you back up and running within five hours.

It doesn’t matter how many people you have online at the same time. With this dedicated internet you get the same upload and download speeds. Education services are typically delivered on 100Mb, 500Mbps 1Gbps and 10Gbps fibre ethernet bearers. You can choose any speed up to the size of your chosen bearer capacity. Because it’s truly unlimited, you can use it as much as you like. You can even flex your speed up or down, depending on your changing demands.

Ultra low! Critical for applications such as financial trading, video and voice and cloud apps where every millisecond counts and lag can be a problem.

The  Service Level Agreement includes guarantees around network latency so you can have faith in the service.

This includes guarantees for UK network performance of <20ms (measured UK access node to access node). And because BT publish the network performance,  you can check on latency within the UK or even internationally.

In some cases yes, you can benefit from more bandwidth in as little as 48 hrs.

If you are already on a BTnet service may be able to help you get better value, more bandwidth, or add resilience a service already in place without the hassle of needing to change carrier.

If you are with another provide at the moment or need a brand new connection please get in touch so that we can discuss your options.

If upgrading bearer or changing provider then you should expect an element of downtime when the service is swapped over as you will most likely get a replacement router. This could be anything between a few minutes to a couple of hours. The engineer and order manager however will work with you to establish a suitable time and date.

Uber reliable. It’s an internet connection that’s dedicated only to you and your business. You don’t share your connection with anyone else, so there’s no need to worry about busy periods, no matter what you’re doing: it’s reliability you can count on.

This all depends on what needs doing. If flexing up bandwidth on a service already in place it can be as quick as 48 hours. Lead times to provide new access circuits can typically vary between 45-90 working days depending on what work needs doing. An estimate of a completion date or “Customer Delivery Date” would be given after surveys have been completed. 

You have options of wires only, Cisco or Meraki routers.  The Meraki options are often good for customers who are coming from a broadband type service where the router provides WiFi and DHCP.  Cisco routers are often preferred by larger clients who already have separate security and WiFi services in place.

The Meraki options are aimed at SME and come with a range of features that put you in control of your network.  

MX68W replaces the previous MX64W for BTnet Express 50Mb and 100Mbps options adding POE and more ports.

There’s options for Wi-Fi  and Guest Wi-Fi for visitors and plenty of plug-and-play LAN ports.

MX75 is now available for services up to 500Mbps and now includes 1 x external MR36 Access Point.

The Meraki MX250 router is available for up to 1Gbps service and also comes included with 1 x MR36 Access Point. 

With the Meraki user portal you can keep an eye on usage from any device, anytime. 

The Cisco ISR4XXX options are often preferred by corporate clients, schools and public sectors customers.

*** New managed router options available as of Sept 12th 2022 ***  

Please ask for more info.

Pricing varies due to things like a customers location, required speed, bearer size, distance from the exchange, level of resilience and term of the agreement. 

Please contact us for a FREE NO OBLIGATION quote. 

We have a number of PDF’s relating to BTnet, here are a few of the most commonly requested.

Please let us know if you have any questions or require additional information. 

BTnet Customer Brochure

BTnet for Schools & Colleges

BTnet Terms & Conditions

BTnet Service Level Agreement

BTnet Resilience Brochure

BTnet Service Guide

BTnet Security Brochure

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