Time to Let Go of Your On-Site PBX? Why Hosted Voice Could Be a Smarter Move
If your business is still running an on-site PBX with ISDN or SIP trunks, you’re not alone. Perhaps it’s been a solid, reliable setup for years. But just because it works doesn’t mean it’s still the best option. Especially with the pending ISDN/PSTN network closures too.
With hybrid working now the norm, customer expectations rising, and technology evolving rapidly, many organisations are realising that it’s time to rethink their comms setup.
Here’s why moving to a fully hosted voice solution, like BT Cloud Voice, not just SIP trunks, could make real business sense.
Less Kit, More Flexibility
On-site PBXs often come with a tangle of equipment, dedicated cabling, and maintenance costs. Hosted voice solutions, on the other hand, live in the cloud, meaning no physical hardware (except handsets, if you want them and they can connect to your LAN/internet connection) and no ongoing maintenance for you to worry about.
Need to add a user? Remove a site? Route calls differently during peak periods? It’s all possible, in minutes, not days.
Work from Anywhere
Whether your team is at HQ, in a branch office, or working from the kitchen table, hosted voice gives them the same professional call handling features wherever they are. Calls can ring on multiple devices, voicemails can be emailed, and the user experience stays seamless, even on the move.
It’s ideal for modern businesses that value agility.
Built-In Business Continuity
When your PBX is physically located in one office, it becomes a single point of failure. Power cut? Flood? Fire? It could take your phone system offline.
Hosted voice solutions are geo-redundant, with built-in disaster recovery, so even if one location is down, your business communication stays up and running, and if users have the webex app installed on mobile devices, even if a main internet connection went down, calls could still get through to the right people.
Stronger Security & Future-Proof Tech
With SIP trunks and on-site kit, updates and security patches can be manual or overlooked. With hosted voice, you’re automatically kept up to date, with new features, improved reliability, and the latest in voice security.
You’re not just keeping up, you’re staying ahead.
Predictable Costs, Real Savings
Ditching the PBX often means no more surprise maintenance bills or upgrade costs. Hosted voice comes with simple, transparent pricing, and often bundled minutes and features that can reduce your overall spend.
And when you work with a trusted BT partner like HM Network, we’ll help make sure you’re getting maximum value.
Ready to Move On?
If you’re already using dedicated connectivity like BTnet or SIP Trunks, moving to something like BT Cloud Voice is a natural next step, and one that could dramatically improve the way you communicate across your business.
At HM Network, we’ve helped organisations across the UK modernise their voice systems, streamline their communications, and future-proof their connectivity, all with minimal disruption and ongoing expert support.
If you’re curious about how a hosted voice solution could benefit your business, let’s have a no-obligation chat.
Contact
Call 03333 444 190 or visit www.hm-network.com/contact and we’ll talk you through your options.