When businesses consider upgrading or changing their phone systems, a common question arises: Can existing telephone handsets be reused? The answer isn’t straightforward and depends on several factors.
Platform Compatibility and BYOD
Some platforms allow Bring Your Own Device (BYOD), while others require the use of approved hardware with specific firmware. While reusing existing hardware may seem like a cost-effective solution, there are important considerations to keep in mind.
Approved Hardware: More Than Just Compatibility
Providers often supply a list of approved models from manufacturers for two key reasons:
- Compatibility: Ensuring the hardware works seamlessly with the platform.
- Security: Mitigating potential security risks associated with unapproved devices.
The Hidden Dangers of Unsecured Devices
You might wonder, “What harm could a hacked phone cause?” The answer: quite a lot.
- System Vulnerabilities: Compromised phones can create backdoors into other systems, potentially leading to data breaches.
- Fraudulent Activities: Hacked devices could be used for unauthorised purposes, such as redirecting calls to premium-rate numbers, often offshore.
- And more…
The Financial Risk
We’ve seen evidence from our providers of customers facing unexpected bills due to unauthorised usage. Imagine receiving a surprise £10,000 bill – could your business handle it? For many, this could be catastrophic.
Risk Mitigation Strategies
- Set Usage Limits: Implement restrictions to reduce the risk of unauthorised use.
- Configure Alerts: Set up notifications or call barring when certain usage parameters are exceeded.
Hardware Options
When it comes to acquiring hardware, businesses have several options:
- Upfront Purchase: Customers can buy the hardware outright at the start.
- Bundled Deals: Some providers offer phone hardware as part of a package deal.
- Device as a Service (DaaS): This option ensures hardware stays up-to-date and allows for easy replacements in case of issues.
Legal Considerations
It’s crucial to be aware of relevant legislation, such as the Telecommunications (Security) Act 2021. This act sets out security requirements for telecommunication providers and could impact the choice of hardware and systems used in business communications.
Conclusion
While reusing existing hardware might seem appealing, the potential risks often outweigh the cost savings. By choosing approved devices and implementing proper security measures, businesses can ensure a safer, more reliable communication system. It is always best to have a conversation in order to understand the best options for your specific needs and to stay compliant with current legislation.
Contact Us
If you have a requirement for a business phone system please get in touch: www.hm-network.com/contact
