HM Voices Portal
A prompt recording, in-queue and on-hold marketing solution for any phone system.
Unlocking your phone Systems Potential
Buying a phone system without it being properly configured, or not having professional audio, is like buying a luxury car without a dashboard, entertainment or navigation systems.
It may technically work but it is far from a complete solution and you will not be benefitting from it’s capabilities and fancy features.
The HM Voices portal helps you unlock the potential of your phone system, whether hosted or on site. Once set up it can be easily managed.
Find your Voice
Everyone wants to make a good first impression – with the HM Voices portal you can unleash the potential of on-hold and in-queue marketing to up-sell, reduce call handling times and improve your customers’ perception of your business.
Use the extensive range of high quality Text To Speech voices or order professional voice artist recordings to use for IVR menus, auto-attendant or out of hours notices.
Voice artist recordings are delivered in 2-3 days, and text-to-speech recordings immediately, but the service includes the option to automatically replace TTS recordings with real recordings when they are ready, providing the best of both worlds – speed and quality.
Downloads & Streaming
Our revolutionary platform for in-queue and on-hold audio takes these services to a whole new and exciting level. We can provide audio downloads as well as streaming options.
The HM Voices Portal includes a library of more than ten thousand message scripts and recordings, that can be set live instantly by end users.
The production of bespoke prompts and messages by 300+ voice artists or best of breed text-to-speech characters, all edited and quality checked by our studio engineers.
With a straightforward charging structure, music and messages from a library of generic scripts, or unlimited bespoke recordings, can be streamed to telephone systems and contact centres on demand.
For all Business Sizes
The service is for telephony customers of all sizes, and can be managed by the end user or with our help. The telephone is often the primary customer interface for SMEs, who frequently want to sound bigger and more professional than they are – which adding professional recordings achieves.
Corporate customers in a competitive environment need to take every opportunity to up-sell and promote themselves, and on-hold marketing is a frequently over-looked marketing medium.
At the top end, enterprise and contact centre customers need to ensure every customer contact is brand and experience enhancing.
The HM Voices Portal includes a huge library of radio quality music playlists covering a wide variety of genres, that can be played anywhere in the world without the need to pay any music licence or performance fees.
What’s more, the playlists are regularly updated, so regular callers don’t get tired of hearing the same track repeated on every call.
Unlock your Potential
See how this innovative platform can unleash the power of your phone system.
Our business is built on customer service, and we want to provide recordings you and your customers will love. If you are not entirely happy with the recording, simply let us know within 2 weeks, and we’ll re-record … for free.
It can be costly and time-consuming if your chosen voice artist is no longer available. To protect you, if any voice artist is no longer available, we can re-record everything, free of charge, with a new voice (T&Cs apply). With HM Voices you can be assured of voice consistency on your telephone system…forever!
Maximise your Investment
See how having customers on hold can give your customers useful information and even be a marketing platform in its own right.
Voice artists can charge hundreds of pounds. With our platform you can create your own prompts with the high quality text to speech or real voice artists in male, or female and in many styles and regional accents.
These features are available as Pay As You Go with typically £40 per recording. Subscriptions from just £9.97 per month.
Get in touch we can happily set you up with a free demo account.
Music On Hold & IVR Portal
|–||£9.97 pm (£120 pa)||£19.97 pm (£239 pa)|
|–||12 month min term||12 month min term|
|Max No Of Seats ****||20||unlimited|
|Max No Of Sim Calls ****||4||unlimited|
|Text to Speech for instant IVR prompts||–||Yes||Yes|
|Professional Recordings – Retained Voices||£40||£40||£40|
|Professional Recordings – Premium Voices||£40||£40||£40|
|Voice Guarantee||No||Retained Voices||Retained Voices|
|Text to Speech for instant marketing messages||–||Yes||Yes|
|Comfort Message Library||–||Yes||Yes|
|Marketing Message Library||–||–||Yes|
|Bespoke Recordings – Retained Voices||£40||£40||£40|
|Bespoke Recordings – Premium Voices||£40||£40||£40|
|Voice Guarantee||No||Retained Voices||Retained Voices|
|Upload own Marketing Messages||–||–||Yes|
|Licence-free Music Library||Yes||Yes||Yes|
|Compilations (for in-Queue & MoH)||1||2||5|
|Compilation Downloads per year ***||£99||2||5|
want Us to Do It For you?
We can set up your HM voices account and help you manage it, or just take care of it for you.
Whenever you need voice prompts, music on hold, comfort messaging just let us know and we can sort it out, and even help you upload your files if you need us to.
Please get in touch for more information
frequently asked questions
Subscribing customers get access to “How To videos” and contact details for our support team on our Help Page: https://hm-network.pv-site.com/General/Support/Index If you simply want us to create and deliver your prompts and audio files we can do this too. Please ask for more info.
Yes, a customer can ‘upload’ a track into the system (subject to confirming they have the legal rights to do so). This uploaded track will only be accessible to that customer. Note the cost of music performance licences payable to PRS/PPL (or any other music performing rights society) can be very substantial which is why very few companies use licenced music for their on-hold productions.
Some new tracks are added to each playlist once a quarter to keep the experience fresh for your callers.
Our Voice Artists only licence the recordings for use on your telephony platforms. If you require a recording that’s to be used on other platforms (e.g. Video) please use the contact details on the help page to get in touch.
This depends on your package. The Basic package has a service level of 5 English working days. Other packages have a 2 English working day SLA.
- These are available if we have a voice artist who speaks that pair of languages fluently. When requesting a bespoke message, you will see in the Voice Artist notes field if they offer bilingual recordings. You will need to provide the script in the correct languages (i.e. we don’t yet offer translations).
- The platform is located on AWS which is such a good internet connection that no QoS issues should arise at our end. However, the platform has QoS monitoring which will raise an alarm to our engineering team should QoS issues arise.
Our platform is architected to be highly resilient. It has a global default music playlist locally loaded, which will play in the absence of connection to other servers in the architecture.