Is your business harnessing the full potential of Cloud Voice? If you’re seeking to transform your telephony into a more robust and intelligent asset, as an authorised partner of BT, HM Network can help you take your unified comms and connectivity to the next level.

System Update

Unlike on-premises PBX, CV is hosted in “the cloud”. While updates and upgrades have become available, some businesses’ original configurations may no longer be suited to the way their business now operates. Maybe it’s time for a cloud voice “once over” and see how your system could be helping you work smarter.

Agile working.

The way we work has really changed in recent years. Once upon a time in order to take business calls you needed to be at your desk. Nowadays many businesses are choosing to work from multiple locations and also allowing staff to work from home, but this can come with challenges. 

With Cloud Voices Webex UCaaS softphone and collaboration tools, your teams can work from almost anywhere on a smartphone or their computer, and still make and take calls as if they were sitting at their desks. We can help you be more flexible in the way you work.

Call Analytics

Do you know how many calls you miss, or how long callers are on hold for? With 3 tiers of advanced analytics, we can help you get set up with reports, useful insights, stats and wallboards – and turn missed callers into found customers.

Call Recording

Does your industry require you to record calls for training or compliance purposes. No matter where your call handlers are, and on whatever device, we can help out here too.

Need a technology refresh? 

With an updated range of cordless DECT phones and WiFi and bluetooth capable deskphones it is now easier than ever to deploy or to take handsets with you to work from home without complex cabling or power line adaptors. If you have a large deployment we can also offer off site build of handsets so when they arrive they are already built, configured, connected up and labelled up to help with your install. 

Looking for training?
We can help you get more from your solution. With Admin end user training available 24/7 via the portal, as well as 121 guru sessions, instructor led webinars and even on site or remote training options to help you make the most of your telephony

Call Queuing and Advanced Call Centre Features

Do you get busy times where callers are on hold or even worse hang up or get cut off? We can help you set up queues and let your callers know how long or what position they are in the queue, we can provide custom comfort messaging and music on hold, to help keep your customers calm, inform them of services you offer or other ways to contact you. 

If you’d like to discuss a review please get in touch and we will see what we can do www.hm-network.com/contact